Returns & Exchanges
At Nova Lights, we want your home to glow with satisfaction, which is why we offer a 30-day return window for all lighting fixtures in their original condition. If your purchase doesn't perfectly illuminate your space, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package with Care
Place the fixture in its original packaging, ensuring all bulbs, mounting hardware, and instruction manuals are included to prevent damage during transit.
Label and Ship
Print your prepaid shipping label provided by our system and drop off the package at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned lighting, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing